We have compiled a list of frequently asked questions to ensure that your experience with us is as seamless at it can be. If you can't find an answer here, please reach out to our team via email. You're our priority.
Pre-order items are released for sale prior to the stock arriving into our warehouse, with an estimated shipping time. We do everything that we can to ensure deliveries fall within this time frame and update you on any changes via email. On occasion, there can be delays in this process that are out of our hands which are not grounds for cancellation or a refund.
Pre-order items are released for sale prior to the stock arriving into our warehouse, with an estimated shipping time. We do everything we can to work with our factories to deliver to you on time, however, on occasion there are delays with stock being held up in customs, courier delays etc. These delays can be unfortunate but are out of our hands and are not grounds for cancellation or refund.
Yes, simply add your email to the waitlist and well update you when ordering is available. We can't guarantee that each item will return in stock as this works as an on-demand basis.
Yes, we have handy Notify Me function under each product online.
Returns and exchanges
Yes, please return the item to us and as soon as we receive it, we will issue you with a store credit note to order another piece.
Hygiene and our customers' safety is a priority for us, so items cannot be returned if the hygiene sticker has been removed or is dirty. Please try all bikinis on with underwear.
If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a credit and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.
All returned items should be sent in their original condition and packaging, including tags still attached to their items.
Returned items are your responsibility until they reach us, so make sure they're packed up properly and ensure that you get proof of postage in case you need to contact us about your return. We're not responsible for any items that are lost on the way back to us.
No, we can't always guarantee that your sizes will be in size at the time of returning. If you would like a different size or colour, please return your unwanted item and place a new order. Being so small, we may be able to place items on hold for you if you email us your returned item's tracking number, this will be on a case to case basis.
All of our styles are made with care and go through numerous levels of inspections by our team before being shipped to ensure the highest quality garments are being sent to you.
In the unlikely event that you receive a faulty garment, you can return it within 21 days of delivery to be replaced or refunded. For more information please see our Returns page.
We use compostable and biodegradable packaging throughout our supply chain. Our bags are made using plant-based materials like cornstarch and wheat, replacing synthetic materials like petroleum.
These bags break down easily and can be placed in your compost bin. Unlike regular plastic bags, which can take up to 1000 years to break down, our biodegradable and compostable bags will break down in 3-6 months and help to reduce our environmental impact.
No, we do not cover the cost of import taxes or duties. These are payable by the customer.
Please allow up to 2 hours for your confirmation email to be received in your registered email address inbox. We recommend checking your Junk/Spam mail folder as well. If you do not receive a confirmation email within this time frame, simply contact our Customer Care team.
Tracking updates at times don't reflect the exact location of your parcel. Please allow ample time for tracking to update as this may occur when the parcel reaches the delivery postal depot.
Generally, we are unable to make manual changes. However, if the order has not been shipped it may be possible. We process orders quickly, so changes cannot always be made in time.
Please immediately contact our Customer Care team with your change request details included in the email and your order number.
Unfortunately, we are not able to cancel an order after it has confirmed through our system and payment has been received.
Yes, purchasing from our online store is extremely safe and secure. Our website uses Secure Socket Layering (SSL), an encryption technology that ensures safe internet transmission of your personal information. We do not store your credit card details nor do we share your personal information with any third party.
If an error message keeps occurring in your checkout process, more often than not there is a credit card problem or a defect with the billing or shipping address you are trying to use. To fix this error, try re-formatting the names and addresses in your billing or shipping information. You can also try shopping from a new browser or using a different payment method such as PayPal.
If the error message keeps re-occurring, please contact our Customer Care team.