FAQ's

Welcome to

FAQ

We answer all your common queries below and for anything that isn't here, please email us at support@yolandaswim.com and we'll get on it.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, Sezzle and Afterpay
Absolutely! We accept online payments. All payment processing and vital customer information is quick, easy, and secure.

You can check out using a debit or credit card, alongside third party payment providers like Afterpay or Sezzle.
Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express and we offer Afterpay or Sezzle for easy payments over time.

To our USA customers, working out how we ease these for you is one of the top priorities in our business.

We're struggling with finding the best solutions right now, but you can still place an order (it's just a high cost for shipping).

We're so grateful for all orders placed by you in the interim, and we promise that this high shipping cost is only temporary. We appreciate you, we miss you dearly and we're committed to finding a way through the chaos.
Domestic shipping can take up to 8 business days- the longest being orders to WA.

International shipping could take up to 14 business days pending how quickly customs clears in your country. The USA is experiencing a backlog currently and is a little unpredictable for both express and standard.
Shipping rates can vary depending on your region and are calculated at checkout.

For domestic orders here in Australia, we offer free shipping over $170 AUD.

For orders to the USA, shipping is a high cost while we work through tarrifs. This cost includes your tarrifs and shipping combined. This cost is hopefully only temporary while we look for solutions (or loopholes) to make this more affordable for you in the future.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping.

Unfortunately free shipping has been disabled for the USA while we navigate tarrifs but it will be back as soon as we find the best solution. A huge thank you for your understanding while we navigate this one.
Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.

We ship globally and once our parcel arrives in your country, it is handed over to your local carrier.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

We don't offer warranties on our swimwear but do follow Australian consumer law on faulty items.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

We're passionate about you feeling your best in our swimwear, so you can return mutiple times until you find your perfect pieces. We're here to help with any questions along the way. Simply reach out to our team at support@yolandaswim.com for any help.
A refund request can be submitted within a month after the purchase is made.
In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund given discount codes have not been used when placing the order.

We unfortunately cannot offer refunds on any thong like bottoms due to hygiene factors.

In the case when the packaging has been opened and the product has been used, you are ineligiblefor a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are ineligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.

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